Your data. Your rights.
We believe in full transparency about how we handle your data. Here's exactly what you're entitled to as a Smart Estate customer.
Contact Privacy Team →No data selling.Ever.We will never sell, rent, or trade your personal data to any third party for commercial purposes. Full stop.256-bitAES encryption at rest. All customer data encrypted on disk and in transit via TLS 1.2+.NG & EUData stored on servers within Nigeria and the European Union. No unexpected third-country transfers.NDPCFully compliant with Nigeria's National Data Protection Commission regulations and the NDPA 2023.Your data rights, explained.
Right to AccessYou can request a full copy of all personal data we hold about you at any time. We will compile and deliver your data export within 30 calendar days of receiving your request.
👁📄✎✏️Right to RectificationIf any information we hold about you is inaccurate, outdated, or incomplete, you have the right to request immediate correction. We'll update your records without delay.
Right to ErasureYou can request deletion of your personal data from our systems. We'll action this within 30 days, subject to legal retention requirements such as financial record obligations.
🗑️🗑️📦📦Right to PortabilityYou can request a machine-readable copy of your personal data to transfer to another service provider. We provide CSV export directly from your Customer Portal account settings.
Right to ObjectYou can object to our processing your personal data for marketing purposes at any time. Every marketing email includes an unsubscribe link. We action opt-outs within 48 hours.
✋🔇📋📋Right to ComplainIf you believe we've mishandled your data, you have the right to lodge a formal complaint with Nigeria's National Data Protection Commission (NDPC) or the data authority in your country of residence.
How to exercise your rights
Three ways to reach us. We respond to all privacy requests within 5 working days.
📧Emailsupport@smartestateio.comResponse within 5 working days🔒Customer Portallogin.smartestateio.comAccount Settings → Privacy✉️PostSmart Estate Technology LtdLagos, NigeriaData retention schedule
How long we keep different types of data and why.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account details | 3 years post-cancellation | Legal & tax records |
| Payment records | 7 years | Financial regulation |
| Support messages | 2 years | Quality assurance |
| Usage analytics | 13 months (rolling) | Product improvement |
| License logs | Subscription duration + 1 year | Dispute resolution |
Questions about your data?
Our privacy team is here to help. We take every request seriously.
Email support@smartestateio.com